Privacy Policy

Last updated: February 25, 2026

MindPath BI ("we", "our", or "us") operates the MindPath BI platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, and organization details when you create an account.
• Communication data: messages, emails, and attachments processed through our platform from connected services (e.g., Gmail, Outlook, WhatsApp Business, Slack).
• Integration credentials: OAuth tokens and API keys for third-party services you connect, stored encrypted at rest.
• Usage data: log data, device information, and analytics to improve our services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Process and route communications from your connected channels.
• Provide AI-powered features such as suggested replies and contact insights.
• Send you service-related notices and support messages.

3. Third-Party Integrations

Our platform integrates with third-party services including Meta (WhatsApp Business, Facebook), Google (Gmail), Microsoft (Outlook), and Slack. When you connect these services:

• We only request permissions necessary for the features you use.
• We do not sell or share your data with third parties for advertising purposes.
• You can disconnect any integration at any time from your settings page.

4. Data Security

We implement industry-standard security measures including:

• Encryption of sensitive credentials at rest using Fernet symmetric encryption.
• HTTPS for all data in transit.
• HMAC-SHA256 signature verification for webhook payloads.
• Role-based access control for organization data.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data by contacting us.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Disconnect third-party integrations and revoke access tokens.
• Export your data in a standard format.
• Opt out of non-essential data processing.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@mindpathbi.com.