AI Supplementary Terms

1. Scope

These AI Terms apply to all AI-powered features of the Service, including but not limited to:

• AI Copilot (chat-based assistance, context-aware suggestions)
• Suggested replies and draft generation
• Thread and conversation summaries
• Message classification (category, urgency, sentiment)
• Contact insights and AI-generated profiles
• Knowledge Base ranking and retrieval
• Routing recommendations

2. Definitions

• “AI Features” means any feature of the Service that uses artificial intelligence or machine learning models to process data and generate outputs.
• “Input” means any data, content, or instructions submitted to AI Features by you or your authorized users.
• “Output” means any content, suggestions, classifications, or other results generated by AI Features in response to Input.

3. Intellectual Property

• Input: You retain all ownership rights in your Input. Submitting Input to AI Features does not transfer any intellectual property rights to us.
• Output: Output is provided as assistive content for your use. Due to the nature of AI, Output may not be unique — other users may receive similar or identical Output from similar Input. You are responsible for reviewing and adapting Output before any use.
• We do not claim ownership of Output generated from your Input.

4. No Model Training

We make the following commitments regarding your data and AI models:

• Your Customer Content (including Input and Output) is not used to train, fine-tune, or improve any general-purpose AI or machine learning model.
• Our AI provider (Google Gemini) is contractually restricted from using your data for training or improving their models for general use.
• We may use aggregated, anonymized, non-identifiable metadata (such as feature usage patterns) to improve the Service, but never individual customer content.

5. AI Provider

• The primary AI provider for the Service is Google Gemini, as disclosed on our Subprocessors page.
• AI processing may occur in the United States or European Union depending on provider infrastructure. Transfer mechanisms are described in our Data Processing Addendum.
• Third-party AI provider downtime is excluded from the Service Level Agreement uptime calculation.
• We may change or add AI providers. Material changes are reflected on the Subprocessors page with advance notice per our DPA Sub-processor notification process.

6. Accuracy and Limitations

• AI Features are provided “as is” without warranty of accuracy, completeness, or fitness for a particular purpose.
• Output may be inaccurate, incomplete, biased, or may not reflect events occurring after the AI model’s training cutoff date.
• You must independently verify any factual claims, business data, or legal interpretations present in Output before relying on or acting upon them.
• We do not guarantee that AI Features will be available at all times or that Output quality will be consistent.

7. Human Oversight

You agree to maintain appropriate human oversight of AI Features:

• All AI-generated customer-facing content (replies, messages, communications) should be reviewed by a human before sending.
• AI classifications (urgency, sentiment, category) and routing suggestions are assistive and should not be the sole basis for consequential decisions without human review.
• Your organization is responsible for establishing and enforcing internal policies regarding AI output review.

8. AI Transparency

In accordance with the EU AI Act (Article 52) and our commitment to transparency:

• AI-powered chat interfaces clearly disclose their AI-powered nature through interface chrome, empty states, or first-turn notifications.
• Non-chat AI-generated content (summaries, classifications, insights) is labeled as “AI-generated” or equivalent at point of display.
• We review and update our AI transparency practices at least annually or when material changes to AI features occur.

9. Prohibited Uses

You agree not to use AI Features to:

• Automated decision-making with legal effect — In the EEA, UK, and Switzerland, you must not use AI Features as the sole basis for decisions that produce legal effects or similarly significantly affect individuals, including but not limited to: credit/lending decisions, insurance underwriting, hiring or recruitment screening, personalized pricing or marketing offers, medical diagnosis or treatment, government benefit determinations.
• Misrepresentation — You must not present AI-generated Output as solely human-generated in contexts where the distinction is material.
• Competing models — You must not use Output to develop, train, or improve AI models that compete with MindPath BI or its AI providers.
• Spam and manipulation — You must not use AI Features to generate spam, phishing content, disinformation, or electoral campaign material.
• Circumvention — You must not attempt to circumvent usage limits, safety filters, or content policies applied to AI Features.

10. Usage Limits

• AI Features are subject to usage limits based on your subscription plan.
• We may limit, throttle, or temporarily suspend AI Feature access to prevent abuse, maintain quality of service, or comply with AI provider rate limits.
• We will provide reasonable notice of material changes to usage limits where practicable.

11. Contact

For questions about these AI Terms, contact us at josef@mindpathbi.com.